Refund policy
Returns, Replacements & Our Promise
Last updated: October 2026
Every tee we sell is made to order, just for you. That means we can’t restock returned items, but it also means we’d rather fix a problem than argue about it. Here’s how it works.
1. Sizing
Please check our Size Guide before ordering. Our heavyweight tees have a relaxed, slightly boxy fit. Because each item is made to order, we don’t offer refunds or exchanges for change of mind or for ordering the wrong size.
If something doesn’t fit right, write to us anyway at support@theoutdoorcatalog.com. We’ll always do our best to help.
2. Damaged, faulty or wrong item
We’ll replace it or refund it if:
- The item arrives damaged or faulty
- There is a print defect
- You received a different item, color or size than you ordered
Email support@theoutdoorcatalog.com within 30 days of delivery with your order number, a short description, and a photo of the issue (and of the label if it’s a size or color mix-up). We’ll reply with a replacement or a refund to your original payment method, your choice.
3. What we can’t take back
Because each item is made to order, we don’t offer refunds for change of mind.
We may decline a claim if the damage was caused by wear, washing against the care instructions, or use after delivery.
4. Color and small variations
Our heavyweight tees are garment-dyed, so each piece can vary slightly in color. Screens also show colors differently. Small differences in color, print position or scale are normal and aren’t considered defects.
5. Lost or stolen packages
If tracking shows your package as delivered but you can’t find it, please check around your property and with neighbors or building management, and contact the carrier with your tracking number. If it still doesn’t turn up, email us and we’ll look into it. We can’t guarantee a free replacement for orders the carrier confirms as delivered.
6. Refunds
Approved refunds go back to your original payment method. Please allow 5 to 10 business days for your bank to post it. Original shipping costs are refunded only when the problem was our fault.
7. Contact
The Outdoor Catalog LLC
30 N Gould St Ste N
Sheridan, WY 82801, United States
Email: support@theoutdoorcatalog.com